Terms and Conditions
Your satisfaction with the service we provide is of great importance to us. If you are not satisfied with our order, we are committed to finding a speedy solution to the issue. However, we do not take responsibility if certain circumstances beyond our control occur. For example; Spelling, translation, image quality, color conversion from RGB to CMYK, any color variation, font format, etc. These issues must be verified by you before we send your project to print. This is why it is extremely important to double-check your proof before sending it to us for printing.
PLACING YOUR ORDER
All orders must be placed on our website: MoxoMedia.com
. By placing an order you agree to accept all terms and conditions of this agreement and create a legally binding contract with Moxo Media Group Inc. and any of its sister companies for any design and or print services. You will also be responsible for payment in full as outlined in this agreement. Quotes and Written Estimates are valid for 30 days.
DESIGN TIME BLOCKS
Before any design service is started the customer will need to order and pay for a design time package. Our design time blocks are non-refundable and non-transferable.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format by the customer. Moxo Media Group Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK. All artwork, designs and images must be provided in minimum of 300 DPI. Moxo Media Group Inc. is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork that does not fit these strict guidelines.
COLOR PROOFING & MATCHING
Moxo Media Group Inc. is not responsible for color matching, the colors you see on your computer, tablet or mobile phone will always vary. When printed the colors will be different from the colors you see on your screen. While Moxo Media Group Inc. will try it’s best to match the gradient density of each color, Moxo Media Group Inc. is not liable for the final appearance of a color. Application of UV Coating or lamination may effect or change the appearance of the printed colors.
Due to differences in equipment, paper, promotional products and inks and other conditions between color proofing and production press room operations, a reasonable variation in color between color proofs and the completed job is expected and is unavoidable and shall constitute an acceptable delivery. Moxo Media Group Inc. will make every effort to produce a reasonable representation based on materials supplied by the customer; however, Moxo Media Group Inc. does not guarantee color matching. Unfortunately from time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another and mobile devices.
ORDER / PROJECT APPROVAL
We will provide your designs samples in a PDF file format for you to approve, all approvals must be made by the customer via email, approvals can not be made in person or via the telephone. When viewed at 100% the PDF will not show the issues ( color, resolution or layout ) It is the clients responsibility to zoom in on the PDF to review the design samples before approval. Moxo Media Group Inc. is NOT LIABLE for any errors not noticed by the customer: If a reprint is required, the customer will be responsible for the full cost.
The production turnaround time begins once the designs have been approved and the order is paid in full by the client. Production times are extended if the files are not compliant, or if errors interfere with our ability to produce the order.
Production deadlines are established in working days. Saturdays, Sundays and public holidays when we are closed do not count as working days. It is very important to know that the production time does not include the shipping time. Sometimes unexpected equipment failure, malfunction and or technical problems may delay the printing process.
OVERRUNS AND UNDERRUNS
Overruns and underruns are a standard within the printing industry and will not exceed 5% of quantity ordered. This shall constitute an acceptable delivery. Example if you order 500 business cards you may receive between 475 – 525 business cards ( +- 5%)
Delays, damage or loss of packages during shipping are the sole responsibility of the carrier providing shipping services. Moxo Media Group Inc. will not be held responsible for any delays, damage or loss of packages caused during shipping. Moxo Media Group Inc. will not be liable for any claims of loss of business or damages due to shipping delays or damage. Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment.
Due to the speed of our service we require payment in full before we begin your order. We do not offer payment terms or any other type of payment plans.
ORDER CANCELLATION & REFUNDS
Orders are eligible for cancellation upon request via email within 48 hours of order being placed, subject to applicable cancellation charges. If the job is canceled, charges for any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. No Refunds are issued for any reason once the initial design layouts have been displayed to you. Design time blocks are not refundable or transferable. If a deposit was required to reserve a specific date for a specific event then the deposit will not be refundable.
Customer must notify Moxo Media Group Inc. within 2 business days of order being delivered and must notify of any defects discovered in the ordered product failing to do this customer is deemed satisfied with the product(s). If the order is being re-printed then the Customer must first return the entire product within 4-7 business days (at their own expense) from the time the ordered product was delivery to the customer. When the package has been received then Moxo Media Group Inc will reprint the order.
Moxo Media Group Inc. reserves the right to refuse service to any person, company, reseller, affiliate or any third party without disclosing a reason or to terminate any project prior to completion at any time and for any reason. You agree that Moxo Media Group Inc. shall have no liability of any kind to you or to any third party arising from such refusal or termination.